All goods and services that are Virtual in nature will be provided within 1 hour, except in the event of a pre-order for an upcoming game itteration (Tale). In which case, a launch date (and as such an availability of your purchase date) will be clearly displayed on the website.
In the event the game is in a "pre-order" state then you may request a full no questions asked refund, as soon as you log into your account for the first time via the game. The goods and or services are considered "delivered" and no refund is available.