We're a small remote studio — there's no front desk, but we read every email and reply as soon as we can (usually within a day or two; longer over weekends).
For tips, quick questions, or just to hang out with other players, drop into the A Tale in the Desert Discord. Other players (and we) are there most days.
For billing or account issues please email us directly — Discord isn't the right place to share that kind of detail.